FREQUENTLY ASKED QUESTIONS
Each of our escape rooms is a real-life adventure experience. An escape room or adventure room is a physical game in which participants are “locked” in a series of rooms. The participants must use elements of the room to solve a series of puzzles, find clues, and eventually complete the main objective within a set time limit. NOWAYOUT Escape Rooms features top of the line high-tech props and mechanics, along with custom audio and video to enhance the player’s experience.
Unlike many escape room facilities, our escape rooms are detailed and large! NOWAYOUT's escape rooms consist of multiple rooms, passageways, crawl spaces, as well as multiple floors. We are bringing you a more physically engaging experience. You will need to crawl, run, jump, or climb over obstacles. You'll be forced to use all the elements within the room to escape or complete the mission.
At NOWAYOUT Escape Rooms, our priority is you; our customer. We strive to deliver the best adventure experience possible. By continually developing new rooms and ideas, implementing new forms of technology into our rooms, and continually taking escape rooms to the next level ensuring each experience offers something totally different and exciting. At NOWAYOUT, our goal is to ensure that once you enter our escape rooms, you will completely forget about the outside world. You'll be immersed in an unforgettable experience that may feel a little too real!
1) Using personal lighting or cell phones is strictly prohibited. If you are caught violating this rule, you will be asked to leave the game immediately.
2) Absolutely no aggressive force. If anything is screwed or glued into place, it is meant to stay there.
3) Do not climb furniture or walls. Everything you need to complete the game are within arms reach.
All of our rooms are rated 16+. However, if you are under the age of 18, you are required to have your waiver form co-signed by a parent / legal guardian prior to entering your adventure. Waiver forms can be found HERE.
Depending on your medical condition, escape rooms may not be the place for you.
If you have a severe heart condition, pace-maker, claustrophobia, epilepsy, pregnant, or a physical disability that impedes your ability to crawl, run, jump, or climb- our escape rooms may not be for you. Our priority is your safety, so you may be advised not to participate.
It is mandatory that participants wear flat soled shoes (no heeled footwear) during the escape room.
Comfortable and casual clothing is recommended- as long as you are able to crawl, run, jump, or climb!
It is our booking policy to collect credit card information. The credit card will not be charged for admission fees. Admission fees will be charged in store.
We accept cash, debit, credit, and apple pay in store.
Lockers will be provided free of charge during your game!
No! For your safety, if you are intoxicated or under the influence, you will not be permitted in any of our escape rooms.
If the number of participants in your booking changes, it's not a problem, as long as it's within the range of players for that room. Just let us know about the adjustment when you are in store!
No. All reservations are private, meaning only your group will be playing the escape room.
We do accept walk-ins depending on our availability. We recommend calling us at 905 564 8844 or booking with us online prior to arriving.
The cancellation fee is applied to the credit card that was used to book the escape room. The cancellation fee will be applied if the booking is cancelled less than 48 hours to the scheduled booking; or a no show on the day of the booking.
A cancellation must be communicated to us via phone call, voicemail, or email 48 hours prior to your scheduled booking. If no message regarding the cancellation is received 48 hours prior to your booking, the cancellation fee will be applied to each booking that will be cancelled.
If a reservation requires cancellation due to unforeseen circumstances out of our control (ex. weather), you can reschedule the event at a later date based on availability.
Yes, we can accommodate your outside caterer during private parties or corporate events. Unfortunately, we will not provide plates, utensils etc. Please be advised that there will be an additional clean up fee when food is brought to our facility.
Additionally, we have small in-house snacks and beverages for sale at NOWAYOUT.
For more information about our corporate/private events, please call or email us!
Van Escape was closed mid-summer 2018 to accommodate a new, much larger adventure. Whether or not we bring back Van Escape in the future is still up for discussion.